OneMain Financial

Custom Internal Application -
Bankruptcy Redesign

As a Product Designer, I am responsible for collecting, researching, investigating and evaluating user requirements. My responsibility to the client is to deliver an outstanding user experience and provide an exceptional and intuitive application design across multiple platforms and or devices.

I insure the interface has elements that are easy to access, understand, and use to facilitate the requirements of the application. I concept after meeting with the client or user team then move to using Adobe XD, InVision and or a specific software that provides the developers with the necessary components and direction once the interface designs are approved.

Problem
Our company had an existing internal bankruptcy desktop application in place, but they needed to advance the capabilities. I was tasked, along with my co-product designer, Megan Dickens, to create an intuitively executed way to link unidentified payments to the correct bankruptcy account, batch process accounts and add the ability to make a manual payment.

We met with the client and business systems analyst (BSA) to determine project scope, developer engagement and timeline. We always start with a whiteboarding session and rough sketches followed by wireframes and often a journey map. The BSA provides timeline, front end and back end development status and progress reports.

Solution & Execution
By listening to the needs of the client, working with the development team and the BSA we met and exceeded the needs of the client. Not only were we able to link payments to accounts through strategic database rearchtitecturing and moving the product to Mulesoft and Angular, the matching process was seamless and the batch processing was faster than expected.